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Frequently Asked Questions

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Welcome to our Frequently Asked Questions at Everything's in Place. If there's a question you have that's not covered here, please feel free to get in touch with us.

Q: What is a Professional Organiser?

A Professional Organiser is someone who helps you organise your home, office, data and more, assisting with decluttering and creating order. We also help you to gain knowledge into why you may hold onto items and how you can clear the space and enjoy it for its intended purpose. We coach you through the whole process. Organisers look deeper than the surface of the clutter and are aware that in many cases, the home and space are a good representation of what is going on mentally and physically with the client.


Q: What is a Psychosocial Recovery Coach?

Recovery means being able to live a purposeful and meaningful life. A Recovery Coach is an NDIS funded worker that has mental health knowledge. A Recovery Coach will: 

* Spend time with you and people important to you, to get to know you and understand your needs;

* Help you to find out about different services and supports, and how these can help you;

* Help you to work closer with your Support Co-ordinator and other services;

* Help you better understand and support you with the NDIS.

You can choose a Recovery Coach with lived experience. A Recovery Coach with lived experience has their own lived experience of mental ill health and recovery and are able to use this experience to inform their work.

*A Recovery Coach will be funded in plans for people with psychosocial support needs. You do not have to choose a Recovery Coach if you do not want one.

Q: Do you have insurance relevant to the Professional Organising industry?

Yes, we are fully insured.

Q: How long will it take for you to organise my space?

The time required depends on many factors. For example: the amount of ‘stuff’ you have, how big the space is, how ready you are to make a change, how decisive you are about the items and process, how much work you can do between appointments, the time and budget allowed, how often sessions take place etc. What can take two hours for one person, can take a whole day for someone else. Therefore, 'how long' can be a difficult question to give an exact answer to.


Q: Do you provide a quote?

A quote can be provided but with all of the above taken into consideration it is often difficult to provide an accurate quote. Therefore, it’s best to do an initial 2 hour sessions and assess the situation from there. After that, it is up to you how many more hours you feel will be required and purchased. Larger packages can also be designed and purchased to suit your needs and sometimes setting hours gives you a goal and time frame to work towards.


Q: What do you bring with you?

Besides the motivation and the positive attitude, we bring three tubs to sort items into, large garbage bags, our own gloves. We do carry a small amount of basic (black print) labels for pantry organisation. We don’t provide containers or storage, designer labels and cleaning products (we are not cleaners). If storage/container items are required by you, we can help you decide what you need and if available at a local store, we can incorporate the purchase and collection of those items by us, into the invoice.


Q: What do I need to do before you arrive?

You don’t normally need to prepare anything before we arrive, we want to see the real situation, all we ask is that you ask yourself if you’re ready to make a change and can give us your full attention during the session so you can reach your goals. Also if you have a vision for how you want the space to look, you can make some notes about that and your ideas.


Q: Do I need to be home during the organisation process?

We do ask that you stay during the organisation process. We usually work with you and need you there to decide what stays and goes and how you want the items and space rearranged after the clutter has been sorted.


Q: Do I have to get rid of my things?

Not at all. It’s completely up to you how much stays or goes. We are not there to pressure you but to work with you to have your space looking the way YOU want it to look.


Q: Do you take my things away to be disposed of or donated?

If you wish, we can take a car-load of items with us to be donated at the end of each session. Some items that you consider rubbish may fit into your household bin(s). If there are a lot of or larger items to be removed, we can help you arrange for removal (ie skip bin hire/donation service/recycling/rubbish collection/shredding service, etc). Some services such as bin hire, rubbish removal or cleaners, if required, will come at an extra cost to you and as agreed by you after discussion and consideration. We can also provide you with details of organisations and charities you can take your items to if you prefer to do it yourself. We do try our best to keep things out of landfill so if something can be donated or loved by someone or somewhere else, we will do our best to make sure it gets there.


Q: My house is quite cluttered and I feel embarrassed.  Should I be worried?

We come into your home with a judgement-free, respectful and kind nature. We want to gain an understanding of how to help you so you can feel proud of your home and space again.  We’re here to help so there is no need to feel worried. In severely cluttered environments, such as hoarded homes, we do need to take our safety into consideration so ask that you advise us of any safety concerns or pets prior to our arrival.


Q: Are you happy to work with people with a disability and with NDIS?

Yes we are. We happily work with people with disabilities or receiving funding and want to help you enhance and improve your capacity, skills and independence and organise your spaces so they work with your needs. We are not a registered NDIS provider, however can work with NDIS clients who are self-managed and plan-managed. According to the NDIS Price Guide, our services will most likely fall under 'Core Budget - Assistance with Personal Domestic Activities' or a Capacity Building budget item..  *Please note that our fees are not completely covered by NDIS, we recommend that you check with your LAC or Co-Ordinator to see what allowance you have in your budget to cover our fees. 


Q: How and when do I pay your fees?

An invoice will be provided at the end of each session or within 24 hours of the session and payment is appreciated upon receipt of the invoice. Our account details will be provided for direct deposit or bank transfer, cash is also accepted. We do not take credit card payments at this stage. Larger jobs, spanning over many days or hours will require a 50% deposit to be paid or if you prefer, payment can be made upfront . Feel free to discuss this with us.


Q: Do you have a Cancellation Policy?

Yes, we understand that life happens but we are running a business and need to have the time to book other clients in if you cancel. If less than 24 hours notice is required we charge a $70 fee for general organisation and an $90 fee for hoarded home package.


Current ‘Working with Children’ Check

Police Check

Psychosocial Recovery Coach - Swinburne University

Graduate of ‘Hoarding Home Solutions’ Course

Infection Control Training - COVID 19

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